What is VAT Exemption / Relief?
VAT exemption allows chronically sick or disabled people to buy eligible items at 0% VAT therefore reducing the cost of these every day essentials. It is easier to claim this exemption when buying online as our online store is set up to allow you to answer simple questions, in the comfort of your own home.
Who is eligible for VAT relief?
To be eligible for VAT relief the government says you have to fit the following criteria:
Charities - simply provide your charity number.
A person is 'chronically sick or disabled' if he/she is a person:
Important Note: It does NOT include a frail elderly person who is otherwise able-bodied or any person who is only temporarily disabled or incapacitated, such as with a broken limb.
What proof do we need to provide?
Incontinence products are zero rated for personal use. Only if you are buying a larger quantity of incontinence products, we will ask you to complete a simple form.
In order to waive VAT on your purchase, the government requires a simple declaration to be made as to the nature of your disability at the time of ordering. No proof of your disability need be shown to any party at any time.
Its very easy to claim VAT relief, all we need to know is the name, address & disability of the person the item is for & what their chronic sickness or disability is.
The above information can be provided during the online checkout or if you order by phone
All information is secure completely confidential.
Which Items are eligible?
VAT Exemption only applies to certain items; these are items which have been designed to be used by someone who is chronically sick or disabled. Examples of such products are Bathing Aids, Mobility Aids, Toileting Aids, Continence Products & many more daily living aids.