This policy is offered in addition to your statutory rights and manafacturers warranty that run between 2-5 years
We are pleased to confirm that we provide a no Quibble 14 day money back Guarantee.
Breakages must be reported within five working days of receipt to enable us to claim with our carriers. Any claim outside of this period cannot be supported.
If you have ordered the wrong item or you no longer require the item, please log a returns request within 7 days of the invoice date.
If in the unlikely event that your item does not work and that there appears to a fault please use the standard returns process and receive a replacement.
We endeavour to ensure that we supply the correct Produst to you, but in the unlikely event that we have made an error with your order, we wil replace as soon as notified.
Some items are only eligible for money back guarantee if they are returned to us unused and sealed in the original packaging, and in the case of software, unregistered. These items include:
If you wish to return a product for any reason within the above timescales, please send an e-mail to our returns team on firstname.lastname@example.org to make arrangements.
UK and EU customers have the right to cancel orders under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Consumer Contract Regulations 2013”).